At Letekart, we strive to provide a seamless and satisfactory shopping experience for all our customers. Our shipping policy is designed to ensure timely and efficient delivery of your orders while maintaining transparency and fairness. Please read the following information to understand our shipping practices:
- Shipping Locations: We offer shipping services to customers both domestically. However, please note that specific products may have shipping restrictions based on their nature, size, weight, or destination regulations.
Processing Time: Once an order is placed, we initiate the processing phase, during which our team verifies the order details, conducts quality checks (if applicable), and prepares the shipment for dispatch. Processing times may vary based on product availability and other factors, but we aim to process all orders within 1-3 business days.
Shipping Methods: We work with reliable shipping partners to ensure safe and efficient delivery. The available shipping methods may vary based on the destination and the product's characteristics. Customers can choose from standard shipping, expedited shipping, or any other applicable options during the checkout process.
Estimated Delivery Time: The estimated delivery time is calculated based on the shipping method selected and the delivery location. While we strive to provide accurate delivery estimates, please understand that actual delivery times may vary due to unforeseen circumstances such as customs delays, natural disasters, or logistical challenges.
Shipping Costs: Shipping costs are determined based on various factors, including the shipping method chosen, the destination, the weight, and the dimensions of the package. The applicable shipping charges will be displayed during the checkout process, allowing customers to review the costs before completing their order.
Order Tracking: We provide order tracking services for most shipments. Once your order is dispatched, you will receive a tracking number via email or SMS (if provided during checkout). You can use this tracking number to monitor the status and location of your package until it reaches your doorstep.
Undeliverable Packages: In the event that a package is deemed undeliverable due to incorrect address information or any other reason beyond our control, the package will be returned to us. In such cases, we will contact you to arrange for reshipment or issue a refund, excluding shipping costs and any applicable return fees.
Order Cancellation and Changes: If you wish to cancel or modify your order, please contact our customer support team as soon as possible. While we will do our best to accommodate your request, order changes may not be possible if the package has already been processed for shipment.
Please note that this shipping policy is subject to change, and any updates will be posted on our website. If you have any questions or need further assistance regarding our shipping policy, please don't hesitate to reach out to our dedicated customer support team.